Shipping and Returns
After your order has been placed, it can take up to 24 hours to mail out your order, not including weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day.
Continental USA (Lower 48 States)
For shipments where the total order weight is below 150 lbs, shipping is free. Delivery will take up to 4 business days.
For shipments where the total order weight is above 150 lbs, we offer 1-week expedited delivery for $150 or 2-3 weeks delivery for free.
Alaska, Hawaii, and other US territories
For landscape staples orders where the total order weight is below 200 lbs, we can offer USPS Priority Mail shipping for free. Please contact us if looking to place such an order.
Outside Continental USA / International
The shipping cost will be automatically calculated at checkout and added to your order. Delivery cost and time varies.
Returns and Exchanges
We have a 30-day return policy. As long as the product is in the same condition as it was provided, we will provide a full refund. The buyer will need to cover the return shipping cost. We will also charge a 20% restocking fee.
Here's how to return a product:
- Contact us to return a product. Use the email address you used for your order.
- Package the product and ship it back to the address we provide.
If the product doesn’t fit your needs, please contact us. We will help resolve your issue.
If an incorrect address is provided and the shipping company returns the products back to us, the original freight cost will not be refunded to the customer.
Although we do not charge for freight, ultimately the freight cost is included in the cost of the product. Free freight unfortunately does not exist.